We want to connect with Customer Success experts all around the globe to share insights, shape our profession and meet extraordinary people.
A happy customer support makes for happy customers! The Customer Happiness Experts Association exists because we believe that at the core of a great customer success program are people, who want to make this world a happier place.
Hi, I’m Nina, a dedicated Customer Success leader @Userlane and a passionate Happiness Coach, writer and founder of Your Happy Project. It’s my mission to make this world a happier place and that is why I’d love to see Customer Success globally evolve into the profession of making our customers both successful and happy.
To facilitate this vision I am a founding member of the Customer Happiness Experts Association. This online space is for all passionate Customer Success Managers, those who put Customer Happiness at the core of their business or those who aspire to work in this kind of profession. As a community we want to encourage collaboration, best practice sharing, offer support, brainstorm with each other, as well as build and provide useful content. Ultimately, we want to learn from each other to grow and develop as individuals working to make a company successful and contributing to make this world a happier place.
However, Customer Success does not only mean Customer Happiness. In order to serve our customers in the right way, we need to take care of ourselves first. I want to support you in your own happiness so that you may be of better service to your customers and the world at large.
Our definition of Customer Success: We want to empower our customers to achieve their business goals, making them successful and happy in the process.
If this resonates with you we would love to read your application and explore the possibility to work and collaborate with you on this project. We would absolutely love for you to join us and we will also look to you for ideas and the willingness to contribute to make this vision come to life!
As a first step we are conducting a Customer Success Survey, which we would love for you to fill out! We want to learn more about this unique field and will of course share our findings with community members and those that took the survey.
We're young but we're experienced, and ready to conquer the world, one step at a time.
In a matter of months, we've already gathered a small base of customer success experts.
We already have three projects in the pipeline: The Academy, The Aggregator and the CS Report.